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Homeserve is working toward becoming the single point of contact for all home improvement needs<\/strong>, with a strong strategic focus on energy-efficient renovation services<\/strong>. Its product portfolio includes insurance-based assistance contracts<\/strong>, on-demand repair services<\/strong>, and maintenance offerings<\/strong> such as boiler servicing, delivered through both self-service digital flows and advisor-led sales<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.20.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.20.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bb1d203a1d-6c8e-4e53-a5fe-2be38593eb02″ custom_margin=\u00a0\u00bb||-2px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bb1d203a1d-6c8e-4e53-a5fe-2be38593eb02″ text_font=\u00a0\u00bb||||||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n While officially Senior Product Designer, I often operated in a role at the intersection of senior execution and tactical leadership<\/strong>, taking ownership of high-impact initiatives to rapidly raise quality, bring clarity, and align efforts with user and business outcomes. My approach also helped improve team motivation, efficiency, and overall productivity<\/strong> by fostering shared understanding, better planning, and stronger collaboration across squads.<\/p>\n 1. Improve conversion across key sales journeys<\/strong>, both on the digital platform (self-service) and via the advisor-led sales process.<\/p>\n 2. Embed a user-centric, end-to-end journey vision<\/strong> across squads to harmonize experiences, break silos, and deliver more cohesive and relevant solutions.<\/p>\n 3. Integrate product design into execution-heavy workflows<\/strong>, promote product culture<\/strong>, and establish practices such as structured Product Discovery, KPI analysis, documentation, and cross-functional collaboration.<\/p>\n The objective: elevate the role of design beyond execution and bring strategic, scalable value across the customer experience.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.20.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.20.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bb1d203a1d-6c8e-4e53-a5fe-2be38593eb02″ custom_margin=\u00a0\u00bb||-2px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bb1d203a1d-6c8e-4e53-a5fe-2be38593eb02″ text_font=\u00a0\u00bb||||||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\nMission<\/strong><\/h2>\n
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Want to learn more?<\/strong><\/h2>\n
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